Privacy Policy

1. Introduction

This Privacy Policy (the "Policy") is issued by 4d13 (the "Platform", "We", "Us", or "Our"), the operator of the online gaming and sports betting services accessible at https://4d13.cam (the "Website"). This Policy applies to all users who access, register on, or interact with the 4d13 platform, whether through a desktop browser, mobile browser, or any other interface.

4d13 operates primarily as an English-language platform serving Malaysian players. All transactions on the platform are denominated in Malaysian Ringgit (MYR). Our platform processes personal data in connection with account registration, payment processing via Malaysian payment channels (including Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, Boost, GrabPay, FPX, and Public Bank online banking), gaming activity, and customer support interactions.

We are committed to collecting only the data we genuinely need, using it only for the purposes described in this Policy, and handling it with the care and security it deserves. This Policy is written in plain, accessible English so that every player — regardless of technical background — understands precisely how their personal information is treated on 4d13.

2. Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

3. Data We Collect

4d13 collects Personal Data across several categories, each serving a specific operational or legal purpose. The categories of data we process are set out in the table below:

4d13 does not collect sensitive special-category personal data (such as racial origin, religious beliefs, health data, or biometric data) except where a KYC verification photograph is required as part of our identity verification process — in which case the image is used solely for identity confirmation and is not processed for any other purpose.

4. How We Collect Your Data

4d13 collects Personal Data through the following channels:

4.1 Direct Collection

Data provided directly by you during account registration, KYC document submission, payment transactions, customer support interactions, promotion sign-ups, and voluntary profile updates.

4.2 Automated Collection

Technical and usage data collected automatically when you interact with the 4d13 platform, including IP address logging, session cookies, device fingerprinting for fraud detection, and server-side logging of platform activity.

4.3 Third-Party Sources

Identity verification data and fraud risk signals received from licensed KYC verification service providers and payment processing partners. Where 4d13 receives data from third parties, such data is handled in accordance with this Policy and the relevant data sharing agreements in place with those providers.

5. Legal Basis for Processing

4d13 processes Personal Data only where a valid legal basis exists. The legal bases on which we rely are as follows:

• Contractual Necessity: Processing required to perform our contract with you — including account creation, payment processing, and withdrawal execution — is necessary for the delivery of the 4d13 service you have contracted for.
• Legal Obligation: Certain processing activities are required by applicable law, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping requirements.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, gaming activity analysis, and responsible gambling monitoring where these interests are not overridden by your privacy rights.
• Consent: Where we process Personal Data for direct marketing communications or non-essential cookies, we rely on your freely given, informed consent, which you may withdraw at any time.

6. How We Use Your Personal Data

Personal Data collected by 4d13 is used strictly for the purposes described in this Policy. We do not use your data for purposes incompatible with those for which it was originally collected. The primary uses of your Personal Data are as follows:

6.1 Account Management

To create, maintain, and administer your 4d13 account, including processing your registration, managing your account balance in MYR, updating your profile, and responding to account-related enquiries.

6.2 Payment Processing

To process deposits and withdrawals via Malaysian payment channels — including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, and Public Bank online banking — and to maintain accurate financial records in compliance with applicable regulations.

6.3 Identity Verification (KYC)

To verify your identity and age as part of our mandatory KYC process before processing withdrawals or granting elevated account access. Identity documents submitted for KYC are handled with enhanced security controls and are not used for any purpose beyond verification.

6.4 Fraud Prevention and Security

To detect and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct. Technical data including IP addresses and device identifiers are analysed as part of our real-time fraud detection processes.

6.5 Responsible Gambling Compliance

To monitor gaming activity patterns and enforce responsible gambling tools — including deposit limits, loss limits, session controls, and self-exclusion — in accordance with our obligations and our commitment to player protection.

6.6 Customer Support

To respond to your support enquiries, investigate complaints, and maintain records of all communications for quality assurance and dispute resolution purposes.

6.7 Platform Improvement

To analyse usage patterns and player behaviour in aggregate (anonymised) form for the purpose of improving platform features, game offerings, and overall user experience.

6.8 Direct Marketing (with Consent)

Where you have provided consent, to send you promotional communications about 4d13 offers, bonuses, and platform updates. You may withdraw consent for marketing communications at any time by contacting our support team.

7. Data Sharing & Disclosure

4d13 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share Personal Data only in the limited circumstances described below, and only to the extent strictly necessary:

7.1 Service Providers (Data Processors)

We engage third-party service providers to perform specific functions on our behalf, including KYC verification services, payment gateway operators, cloud infrastructure providers, and customer support platforms. All such providers are bound by written data processing agreements and are prohibited from using your data for any purpose other than the service they provide to 4d13.

7.2 Legal and Regulatory Obligations

4d13 may disclose Personal Data to regulatory authorities, law enforcement agencies, or other competent bodies where required to do so by applicable law, court order, or binding regulatory directive — including anti-money laundering reporting obligations.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 4d13's business assets, Personal Data held by the platform may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections remaining in place.

7.4 Fraud Prevention Networks

Where a player is found to have engaged in fraud, money laundering, or other prohibited conduct, 4d13 may share relevant information with industry fraud prevention networks or law enforcement as permitted by applicable law.

8. Data Retention

4d13 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. The general retention periods we apply are as follows:

• Active account data: Retained for the duration of your account's active status plus a minimum period of five (5) years following account closure, in compliance with financial record-keeping and AML obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure (whichever is later), as required by applicable anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with financial regulatory requirements applicable to gaming operators.
• Customer support records: Retained for a period of three (3) years from the date of the last support interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of your consent plus a reasonable period thereafter as evidence of compliance, which will not exceed two (2) years following withdrawal of consent.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data disposal procedures. Where data is anonymised rather than deleted, it may be retained indefinitely as it no longer constitutes Personal Data.

9. Data Security

4d13 implements industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes, but is not limited to:

• 256-bit TLS (Transport Layer Security) encryption for all data transmitted between your device and the 4d13 platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Two-factor authentication (2FA) available for all player accounts;
• Role-based access controls limiting staff access to Personal Data strictly to those with a legitimate operational need;
• Regular security assessments and vulnerability scanning of the platform infrastructure;
• Secure handling procedures for all KYC documentation, with access restricted to the compliance team.

While 4d13 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you become aware of any suspected unauthorised access to your 4d13 account, please notify our support team immediately at [email protected].

9.1 Data Breach Notification

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 4d13 will notify affected users promptly and take all steps necessary to contain and remediate the breach in accordance with applicable data protection obligations.

10. Cookies & Tracking Technologies

4d13 uses cookies and similar tracking technologies to operate and improve the platform. Cookies allow us to remember your session, maintain your login state, apply your preferences, and analyse how players use the platform so that we can improve it.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the platform — including session management and authentication. These cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: Store your preferences such as language settings and displayed currency to improve your experience across sessions.
• Analytics Cookies: Collect anonymised data about how visitors use the platform — including pages visited and session duration — to help us improve platform performance and content.
• Security Cookies: Support fraud detection by identifying unusual access patterns or suspicious session behaviour.

10.2 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies may affect your ability to log in or use certain platform features. Disabling analytics cookies will not affect your ability to play games or make transactions on 4d13.

11. Your Rights as a Data Subject

As a Data Subject whose Personal Data is processed by 4d13, you hold the following rights in relation to your personal information. To exercise any of these rights, please contact our data team at [email protected] with your registered account details and a clear description of your request.

4d13 will respond to all valid data rights requests within 30 days of receipt. In cases of complexity or volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

12. Children & Minors

The 4d13 platform is strictly for individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under this minimum age, we will immediately suspend the account, void any associated balances, delete the personal data associated with the underage account, and report the matter to our compliance team.

Parents or guardians who believe that a minor may have accessed the 4d13 platform or submitted personal data to it are encouraged to contact our support team immediately at [email protected].

13. International Data Transfers

4d13 primarily serves Malaysian players and processes most personal data within infrastructure located in or serving the Asia-Pacific region. In limited circumstances, Personal Data may be transferred to or processed by service providers located outside Malaysia — for example, cloud infrastructure providers or KYC verification platforms that operate internationally.

Where such international transfers occur, 4d13 ensures that appropriate safeguards are in place to protect the transferred data, including contractual clauses requiring the recipient to apply equivalent data protection standards. 4d13 does not transfer Personal Data to jurisdictions that do not maintain adequate data protection frameworks without first implementing appropriate protective measures.

14. Policy Amendments

4d13 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or platform functionality. Where amendments are material, we will endeavour to provide reasonable notice by publishing an updated version of this Policy on the platform and updating the "Last updated" date at the top of this page.

Your continued use of the 4d13 platform following publication of an amended Policy constitutes acceptance of the revised terms. If you do not accept the amended Policy, you must cease using the platform and may request account closure.

15. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by 4d13, please contact our support and data team using the details below. We are committed to responding to all data-related enquiries within 30 days.

For requests related to responsible gambling data controls — including self-exclusion, deposit limits, or account closure — please also visit our Responsible Gambling page for direct access to available tools.

For general platform enquiries, our FAQ page covers the most common questions about account management, deposits, withdrawals, and promotions.